Associates FAQ's

Frequently Asked Questions: 

1. What is EternalDia? 

We are a jewelry brand and an online retail Store. EternalDia is a leading jewelry seller, selling on all major online Market Places across the world like Amazon, EBay etc. EternalDia has been offering a wide selection of diamond, gold, silver and fashion jewelry in multiple categories and the best of the traditional and contemporary designs. EternalDia team consists of experienced professionals with vast experience of the Jewelry and Ecommerce business.


2. What does EternalDia’s Associate program offer? 

  • We offer an exclusive opportunity 
  • Beautiful jewelry designed with new collections launched several times throughout the year 
  • Ongoing Commissions 
  • A Lifetime Replacement Guarantee on all jewelry 
  • An Online Jewelry Store for FREE 

3. How much will I earn from each sale? 

As an associate you will earn ongoing commissions of 10% of every sale and 10% commissions on returning customers too net of all discounts. 

4. Can I be successful selling online only? 

You can be successful selling online through a combination of both online and in-person activity. We recommend that you host an in-person Show to announce your business to your network, and to quickly build your initial customer base. Online sellers also set daily goals to promote their business through Facebook, Twitter, Instagram, Pinterest, email marketing, and other digital channels. 

5. What is included in the Starter Kit?  

Starter Essential Kit costs USD 100 and Ultimate Kit costs USD 250 
The Kit Includes Everything you need to launch: 

In the starter essential kit we provide -  

  • Marketing materials, including visiting cards, order forms, customer wish lists, and digital catalog. 
  • Includes your own customizable online store to create a personalized shopping experience for your customers 
  • Access to your own Online Office to run your business 
  • Training, support, and mentoring from a team of experienced professionals, invested in your success. 

In Ultimate kit we provide - 

  • TEN pieces of jewelry (worth $250+!)  
  • Jewelry carrying case engraved with your name/brand 
  • Marketing materials, including visiting cards, order forms, customer wish lists, and digital catalog. 
  • Includes your own customizable online store to create a personalized shopping experience for your customers 
  • Access to your own Online Office to run your business 
  • Training, support, and mentoring from a team of experienced professionals, invested in your success. 

6. What is the time commitment? 

Run your business at your convenience, on your own terms. It can be either Full-time or part-time, 5 hours/week or 40 hours/week – the time you put in is based on your financial desires & goals. The commitment is totally up to you! We're dedicated to providing you with the tools and training you need to achieve your goals, whether that’s making $400 or $40000 a month. 

7. Is this a multi-level marketing business? 

No we are not MLMs. Multi-level marketing companies (MLMs) require individuals to recruit and form a pyramid of sellers beneath them, but our business model is different. 

8. I Applied to Become associate. What’s next? 

We're excited to connect with you. A member of our Team will reach out to you by phone or email within 48-72 hours of receiving your completed application. 

9. What training is provided? 

We offer an online training that goes through all of the basics of setting up a successful store. Plus, there are live training sessions hosted by our team. 

10. What is your commission rate? 

We pay 10% ongoing commission from new customers and 10% commission from returning customers. Our preferred associates get 15% ongoing commission from new customers and 15% commission from returning customers 

11. What is the average order size? 

The average order size is USD 200. 

12. Is there a minimum threshold? 

There is no minimum sales level required but you will not receive a commission check until you earn $50 in commissions. 

13. How do product returns affect my commission? 

If a customer returns a product for a refund, or if credit card charges are reversed due to a dispute or fraud, your account will be debited. But we have very low return rate. So Don’t Worry! 

14. Can I get the Jewelry certified? 

Yes. We can get it certified by reputed institutes like IGI etc. 

15. Where is the jewelry manufactured? 

The company prides itself on its wide range of crafted jewelry, using modern technology to produce the finest quality diamond jewelry. Our jewelry is manufactured in factories with very stringent quality standards. The same factories cater to some of the leading jewelry retailers in the USA like Zales, Kays, Sterling Macy’s, and Walmart across the globe. This allows us to offer you competitive prices for products and also hundreds of design options to choose from the latest of trends in diamond jewelry. 

16. Do you provide a guarantee? No Questions asked. 30-day return policy 

Absolutely. We provide a full money-back guarantee is you are not satisfied for any reason. If you wish to return an item simply, contact us by email or phone for the return shipping address.  

17. How often do I get paid? 

Payments for commissions earned in a prior month (or earlier) are processed on or around the 15th of each month by direct deposit or PayPal shortly thereafter.  
For the direct deposit or PayPal, the minimum payout is $50. For totals below these thresholds, we will carry over your earnings until you reach the appropriate threshold. Earnings will then be distributed at the relevant monthly payout date. 

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