FAQs
At EternalDia, complete security for customer transactions is our primary concern. All information provided by you is securely transmitted to us using Verisign SSL security, the standard method accepted industry wide for your payment gateway. As for your purchase from us we are very confident that you will be extremely pleased with your jewelry. Incase of any doubt about the product you receive, we offer a 30-Day money back guarantee.
Yes we do provide gemological certificates but not for all products. The only products that do come with certificates are the loose diamonds & jewelry. The lab that issues the gemological certificate will be detailed when you are placing your order.
A IGI diamond certificate assures all customers of a diamond’s value and quality. The report gives a detailed enlisting of the key characteristics of each diamond which includes the 4C's and makes it almost impossible to falsify. The IGI certificate marks the credibility of the stone under consideration.
While making a diamond purchase, you need to keep in mind the 4C’s- cut, color, clarity and carat- which are the key characteristics in a diamond. Generally the best quality diamonds are those with maximum brilliance which is determined by the cut of the diamond and no tinge of yellow in case of the regular colorless diamonds. The carat, that is the weight of the diamond, is most often a matter of personal tastes. For more information about the 4C’s you can visit our education section which is designed to encourage people to make an informed purchase.
EternalDia is dedicated to providing high quality diamonds to our customers for the best possible and ethical values. We too share the public's concern regarding conflict diamonds. Here at EternalDia we purchase our diamonds only through respected, legitimate channels. EternalDia will continue to be a proud supporter of the Kimberley Process that works to uphold legitimacy in the diamond trade and stops the trade of conflict diamonds.
Our aim is to achieve absolute customer satisfaction by providing the highest quality. With our on-staff gemologist and quality assurance department, you can rest assured that you are getting only the highest quality, best product.
Your purchase will arrive with an original IGI certificate for loose diamonds & jewelry. The item you bought will be delivered along with a genuine IGI certificate for diamond and jewelry authentication. Our collection includes a variety of items, some of which do not have jewelry certification but are accompanied by a stamp of authenticity.
Because we buy direct from diamond wholesalers, and do not have a brick and mortar store we can offer you such low prices. If we save, you save.
Every jewelry facet that we offer is presented to you at a discounted price.
You can find your ring size by following the directions given on our size banner which comprise of few easy steps.
A ring size guide chart involves including various measurements and conversions to help users determine their ring size accurately. Here's a comprehensive ring size guide chart:
How to Measure Ring Size
- Use a Ring Sizer: You can buy a ring sizer online or from a jeweler.
- Measure with String or Paper: Wrap a piece of string or a strip of paper around your finger, mark where it overlaps, and then measure the length with a ruler to find the circumference.
- Compare with an Existing Ring: If you have a ring that fits well, measure its inner diameter and compare it with the chart.
Tips for Accurate Measurement
- Measure your finger at the end of the day when it is largest.
- Ensure the string or paper is snug but not too tight.
- Measure your finger more than once to ensure accuracy.
Ring Size Guide Chart
| US Size | Diameter (mm) | Circumference (mm) | UK/AU Size | EU Size | Japan Size |
|---|---|---|---|---|---|
| 3 | 14.0 | 44.0 | F | 44.5 | 4 |
| 3.5 | 14.4 | 45.2 | G | 45.5 | 5 |
| 4 | 14.8 | 46.5 | H | 46.5 | 6 |
| 4.5 | 15.2 | 47.8 | I | 47.5 | 7 |
| 5 | 15.7 | 49.0 | J | 49.0 | 9 |
| 5.5 | 16.1 | 50.3 | K | 50.0 | 10 |
| 6 | 16.5 | 51.5 | L | 51.0 | 11 |
| 6.5 | 16.9 | 52.8 | M | 52.5 | 13 |
| 7 | 17.3 | 54.0 | N | 54.0 | 14 |
| 7.5 | 17.7 | 55.3 | O | 55.0 | 15 |
| 8 | 18.1 | 56.6 | P | 56.0 | 16 |
| 8.5 | 18.5 | 57.8 | Q | 57.5 | 17 |
| 9 | 18.9 | 59.1 | R | 58.5 | 18 |
| 9.5 | 19.4 | 60.3 | S | 60.0 | 20 |
| 10 | 19.8 | 61.6 | T | 61.0 | 21 |
| 10.5 | 20.2 | 62.8 | U | 62.0 | 22 |
| 11 | 20.6 | 64.1 | V | 63.5 | 23 |
| 11.5 | 21.0 | 65.3 | W | 65.0 | 24 |
| 12 | 21.4 | 66.6 | X | 66.0 | 25 |
| 12.5 | 21.8 | 67.9 | Y | 67.5 | 26 |
| 13 | 22.2 | 69.1 | Z | 68.5 | 27 |
| 13.5 | 22.6 | 70.4 | Z+1 | 70.0 | 28 |
| 14 | 23.0 | 71.7 | Z+2 | 71.0 | 29 |
This guide should help users accurately determine their ring size for better-fitting jewelry.
Yes, we will gladly re-size a ring purchased from us that proves to be too small or too large for up to 30 days from purchase, FREE of charge. You will be responsible for shipping charges when sending an item to us for re-sizing. Re-sizing is offered one-time per purchase and can only be done up to 1 size above or 1 size below the size of the original ring. Please review our warranty page for more details.
No we cannot place order by phone.
Yes - we ship to internationally to most countries via insured international priority FedEx or UPS.
At Eternaldia, we specialize in a wide range of jewelry options including rings, earrings, bracelets, and necklaces. We offer pieces in various precious metals such as gold, silver, and platinum, adorned with high-quality gemstones like diamonds, rubies, sapphires, and more.
Eternaldia.com accepts all major cards and wire transfer as well. All transactions are secure and encrypted.
Your security is our top priority. Our website is SSL-certified, ensuring all data passed between the web server and browsers remain private and integral. We also implement the highest standard of data protection and secure payment methods.
Yes, Eternaldia offers international shipping. Shipping costs and delivery times vary depending on the destination. Please visit our Shipping Information page for more details.
We offer a 30-day return policy for all our products. Items must be returned in their original condition and packaging. For detailed instructions and conditions, please visit our Returns & Exchanges page.
Remove your jewelry when engaging in activities that may cause scratches, impacts, or damage. If unsure, take it off and store it securely. Also, remember to take it off before going to bed. Keep it far from chemicals, particularly chlorine. In case of contact with chemicals, promptly rinse it with water. Apply lotions or perfumes and bathe before wearing your jewelry. When storing it, ensure it is kept away from sunlight, excessive heat, or dampness.
Absolutely! Eternaldia takes pride in creating unique, personalized pieces. Visit our Custom Design page to learn more about the process and to start designing your dream jewelry with the help of our skilled artisans.
Once your order is shipped, you will receive a tracking number via email. You can use this number to track your order directly on our website under the "Track Your Order" section.
If you have any questions or need assistance, our customer service team is here to help. You can reach us via email at support@eternaldia.com, by phone at [Insert Phone Number], or through our live chat feature during business hours.
Shipping FAQs
Depending on the item purchased the arrival of the product may be anytime between 2-7 days through DHL expedite shipping.
Shipping is absolutely free on all domestic orders. There is a small fee if you would like to upgrade your shipping preference.
No, we do not ship to APO/FPO address
Yes, all our shipments are free from any risks. Eternaldia uses UPS or USPS to ship the products. All the products are insured and require a signature at the time of delivery to you.
Payment FAQs
Eternaldia.com accepts all major cards and wire transfer as well.
Sales tax will be charged in new jersey and California in US
Return Policy FAQs
A change or cancellation of order, under normal circumstances, is, by no means, a problem. You just need to contact us and we will do the best that can be accommodated.
You can return your order within 30 days of delivery of your order. The buyer will need to ship the product to our closest return address assigned to him.
Refunds can be expected within 5-7 days from the day we receive and inspect the item that has been returned.