At Eternaldia, complete security for customer transactions is our primary concern. All information provided by you is securely transmitted to us using Verisign SSL security, the standard method accepted industry wide for your payment gateway. As for your purchase from us we are very confident that you will be extremely pleased with your jewelry. Incase of any doubt about the product you receive, we offer a 30-Day money back guarantee.

Yes, we do provide gemological certificates by IGI, but not for all products. The only products that do come with certificates are the loose diamonds. The lab that issues the gemological certificate will be detailed when you are placing your order.

A IGI diamond certificate assures all customers of a diamond’s value and quality. The report gives a detailed enlisting of the key characteristics of each diamond which includes the 4C's and makes it almost impossible to falsify. The GIA certificate marks the credibility of the stone under consideration.

While making a diamond purchase, you need to keep in mind the 4C’s- cut, color, clarity and carat- which are the key characteristics in a diamond. Generally the best quality diamonds are those with maximum brilliance which is determined by the cut of the diamond and no tinge of yellow in case of the regular colorless diamonds. The carat, that is the weight of the diamond, is most often a matter of personal tastes. For more information about the 4C’s you can visit our education section which is designed to encourage people to make an informed purchase.

No, there is no a standard grading system for pearls. Because no two pearls are ever alike, such a grading system would require many quality specifications. Also some pearls are so distinguishing that they completely defy comparison.

Our aim is to achieve absolute customer satisfaction by providing the highest quality. With our on-staff gemologist and quality assurance department, you can rest assured that you are getting only the highest quality, best product.

Yes, we will gladly re-size a ring purchased from us that proves to be too small or too large for up to 30 days from purchase, FREE of charge. You will be responsible for shipping charges when sending an item to us for re-sizing. Re-sizing is offered one-time per purchase and can only be done up to 1 size above or 1 size below the size of the original ring. Please review our warranty page for more details.

Yes. At Eternaldia.com there are sales associates on staff during business hours to assist you with your orders