Returns and Refund

 

Refund Policy for www.eternaldia.com

 

Effective Date: 03 December 2025

At EternalDia, we prioritize customer satisfaction. If you are not completely satisfied with your purchase, we offer the following refund policy:

1. Returns Eligibility

  • Product Condition: To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
  • Return Period: You can return products within 30 days of receiving the item.
  • Non-Returnable Items: Items such as gift cards, customized jewelry articles are non-refundable.

2. Refund Process

·        Return Request: To initiate a return, contact our customer support at eternaldiacs@gmail.com with your order number and reason for the return along with images(in case of any manufacturer defects).

  • Return Shipping: You will be responsible for paying for your own shipping costs for returning the item unless the product is defective or damaged upon arrival.
  • Inspection: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
  • Refund Method: If approved, your refund will be processed, and credit will automatically be applied to your original method of payment within 5-7 business days.

3. Exchanges

  • We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at eternaldiacs@gmail.com.

4. Late or Missing Refunds

  • If you haven’t received a refund after 7 business days, first check your bank account again, then contact your credit card company. If you still have not received your refund, please contact us at eternaldiacs@gmail.com.

5. Contact Information