FAQs

At Eternaldia, complete security for customer transactions is our primary concern. All information provided by you is securely transmitted to us using Verisign SSL security, the standard method accepted industry wide for your payment gateway. As for your purchase from us we are very confident that you will be extremely pleased with your jewelry. In case of any doubt about the product you receive, we offer a 30-Day money back guarantee.

Yes we do provide gemological certificates but not for all products. The only products
that do come with certificates are the loose diamonds & jewelry. The lab that issues the gemological certificate will be detailed when you are placing
your order.

A IGI diamond certificate assures all customers of a diamond’s value and quality. The
report gives a detailed enlisting of the key characteristics of each diamond which includes the 4C's and makes it almost impossible to falsify. The IGI certificate marks the credibility of the stone under consideration.

While making a diamond purchase, you need to keep in mind the 4C’s- cut, color, clarity and carat- which are the key characteristics in a diamond. Generally, the best quality diamonds are those with maximum brilliance which is determined by the cut of the diamond and no tinge of yellow in case of the regular colorless diamonds. The carat, that is the weight of the diamond, is most often a matter of personal tastes. For more information about the 4C’s you can visit our education section which is designed to encourage people to make an informed purchase.

Eternaldia is dedicated to providing high quality diamonds to our customers for the best possible and ethical values. We too share the public's concern regarding conflict diamonds. Here at Eternaldia we purchase our diamonds only through respected, legitimate channels. Eternaldia will continue to be a proud supporter of the Kimberley Process that works to uphold legitimacy in the diamond trade and stops the trade of conflict diamonds.

Our aim is to achieve absolute customer satisfaction by providing the highest quality. With our on-staff gemologist and quality assurance department, you can rest assured that you are getting only the highest quality, best product.

Your purchase will arrive with an original IGI certificate for loose diamonds & jewelry. The item you bought will be delivered along with a genuine IGI certificate for diamond and jewelry authentication. Our collection includes a variety of items, some of which do not have jewelry certification but are accompanied by a stamp of authenticity.

Because we buy direct from diamond wholesalers, and do not have a brick and mortar store we can offer you such low prices. If we save, you save.

Every jewelry facet that we offer is presented to you at a discounted price.

You can find your ring size by following the directions given on our size banner which comprise of few easy steps.
A ring size guide chart involves including various measurements and conversions to help users determine their ring size accurately. Here's a comprehensive ring size guide chart:
How to Measure Ring Size
1.Use a Ring Sizer: You can buy a ring sizer online or from a jeweler.
2.Measure with String or Paper: Wrap a piece of string or a strip of paper around your finger, mark where it overlaps, and then measure the length with a ruler to find the circumference.
3.Compare with an Existing Ring: If you have a ring that fits well, measure its inner diameter and compare it with the chart.
Tips for Accurate Measurement
• Measure your finger at the end of the day when it is largest.
• Ensure the string or paper is snug but not too tight.
• Measure your finger more than once to ensure accuracy.